Shipping & Returns

SHIPPING & RETURNS

Shipping

Velora ships products to customers in the United States, Canada, the United Kingdom, Australia, Türkiye, and other supported international destinations.

Orders may be fulfilled from different warehouses and supplier locations depending on the product purchased.

Estimated delivery times:

United States:
Approximately 3–8 business days for many products.

Other international destinations:
Approximately 5–15 business days.

Türkiye:
Delivery times may vary depending on the product and fulfillment location.

Delivery times are estimates and may be affected by weekends, holidays, customs procedures, carrier delays, weather conditions, or other circumstances outside our control.

Some orders containing multiple products may arrive in separate packages.

Returns

Customers may request a return within 14 days of delivery, subject to applicable consumer protection laws and the conditions below.

Returned products must:

• Be unused and unworn.
• Be returned in their original condition.
• Include original packaging, labels, and accessories where applicable.
• Not show signs of damage, washing, alteration, or use.

For hygiene reasons, underwear, intimate apparel, and similar sealed products may not be eligible for return after the protective packaging or hygiene seal has been opened, unless the product is defective or applicable law requires otherwise.

Before returning any product, please contact us so that we can provide return instructions.

Return shipping costs may be the responsibility of the customer unless the item is defective, damaged, incorrect, or otherwise required by applicable law.

Refunds

After the returned product has been received and inspected, approved refunds will be processed through the original payment method.

Original shipping charges may be non-refundable unless required by applicable law.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and photographs of the item.

We will review the issue and provide an appropriate solution.